Privacy Policy
Effective Date: January 1, 2025
This Privacy Policy outlines how Canada Family Mediation collects, uses, stores, and protects your personal information when you use our website or engage with our services. By accessing our website or booking a consultation, you consent to the practices described in this policy.
Canada Family Mediation is a not-for-profit organization. We do not sell personal information and do not use your data for advertising purposes. All information collected is used solely to deliver and improve our family mediation and related services.
1. Information We Collect
We may collect the following types of information:
- Personal information such as name, email address, and phone number
- Information submitted through our contact and consultation booking forms
- General details about your family situation as voluntarily provided
- Usage data such as pages visited and actions taken on our website
- Device and browser information for analytics and performance purposes
2. How We Use Your Information
We use collected information to:
- Respond to consultation requests and client inquiries
- Schedule and deliver mediation, arbitration, and related services
- Match clients with the appropriate practitioner based on their needs
- Improve the performance and usability of our website
- Communicate service updates, session reminders, and relevant information
- Comply with applicable Ontario and federal legal obligations
3. Confidentiality of Mediation Communications
All communications made during mediation and arbitration sessions are strictly confidential. Information disclosed during sessions will not be shared with any third party except as required by law, including mandatory reporting obligations under Ontario legislation.
Voice of the Child Reports and other formal documents are shared only with the parties who have provided consent and, where applicable, with the relevant court or arbitrator.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to analyze usage patterns and improve user experience. We do not use tracking technologies for advertising purposes. You may disable cookies through your browser settings without affecting your ability to use our website.
5. Sharing of Information
We do not sell your personal information. We may share your data only in the following limited circumstances:
- With practitioners on our team involved in delivering your services
- With trusted third-party vendors supporting our operations such as hosting and analytics
- With government or regulatory bodies as required by Ontario or federal law
- With courts or arbitrators where a formal report or order requires disclosure
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information. All data transmitted through our website is encrypted. While no system is entirely secure, we follow industry best practices to minimize risk and protect client confidentiality.
7. Your Rights
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario legislation, you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Withdraw consent for non-essential uses of your data
- Request deletion of your personal information subject to legal retention requirements
8. Children's Privacy
Where our services involve children, including Voice of the Child Reports and Child-Inclusive Mediation, information pertaining to children is collected only with the explicit consent of both parents or legal guardians. Such information is handled with the highest standard of confidentiality and used solely in the context of the services requested.
9. Retention of Information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Client files are retained in accordance with Ontario Law Society guidelines and professional standards applicable to mediation and arbitration practice.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation. Updates will be posted to this page with a revised effective date. We encourage you to review this policy periodically.
11. Contact
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
📧 info@canadafamilymediation.com
📞 647-782-4853
📍 7751 Yonge Street, Thornhill, Ontario